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All cancellation requests are timestamped. Cancellation fees are assessed according to the timestamp. 

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You must cancel your hotel reservation separately by contacting RWA@experient-inc.com.

RWA2018 Conference Cancellation & Refunds 

Cancellation Date Range  Cancellation Fee Qualifying Circumstances Cancellation Fee
February 6 – April 11 $100 No Fee
April 12 – June 20 $150 No Fee
June 21 – July 21 No refunds No Fee

Qualifying Circumstances Cancellation: Refunds will be processed for registrants who provide documentation to prove they were unable to attend the conference due to serious illness or death of registrant or the registrant's immediate family member, or registrant’s inability to travel due to natural disasters, war, government regulations, or acts of terrorism. Registrants who qualify for refunds under this provision will not be required to pay the $100 fee for cancellation of a related hotel reservation.

Deadline for Qualifying Circumstance Cancellation refund request is September 30, 2018.

 

RWA2018 Hotel Cancellation Policy

Cancellation Date Range Cancellation Fee Qualifying Circumstances Cancellation Fee
February 6 – April 11 No Fee No Fee
April 12 – July 15 $100 No Fee
July 16 – July 21 $100 + one night's stay One night's stay

Failure to cancel your reservation within the hotel cancellation policy will result in a no-show fee charged by the hotel, and your entire reservation will be canceled.

Reservations may be canceled without penalty through 5:00 p.m. CT on April 11, 2018. Reservations canceled after this date will be assessed a $100 cancellation fee.* In addition, failure to cancel your reservation within the hotel cancellation policy will result in a no show fee charged by the hotel. 

Any changes may be made to your reservation via the website or via email at rwa@experient-inc.com until June 21, 2018. Cancellations will not be accepted over the phone.      

PLEASE NOTE:  Beginning June 28, 2018 all cancellations, changes, and new reservations must be made directly with the hotel. Please do not call the hotel before June 28, 2018, as they will not have record of your room reservation. The $100 cancellation fee will still be charged through Experient if you cancel your room after June 28, 2018.  

*Refunds will be processed for registrants who provide documentation to prove they were unable to attend the conference due to serious illness or death of registrant or the registrant's immediate family member, or registrant’s inability to travel due to natural disasters, war, government regulations, or acts of terrorism. Registrants who qualify for refunds under this provision will not be required to pay the $100 fee for cancellation of a related hotel reservation.

Hotel Cancellation Fee Explanation

 

Sheraton Denver Downtown Hotel Cancellation Policy

Reservations must be canceled two working days prior to check in.