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You must cancel your hotel reservation separately at the following: 800-967-8852 (domestic); 847-996-5832 (international; or RWA@experient-inc.com.

Conference Cancellation & Refunds 

Cancellation Date Range Non-Medical Cancellation Fee Medical Cancellation Fee
February 7 - April 19 $100 $0
April 20 - June 21 $150 $0
June 22 - July 29 No refunds $0

Refunds will be processed for registrants who provide documentation to prove they were unable to attend the Conference due to serious illness or death of registrant or the registrant's immediate family member, or registrant’s inability to travel due to natural disasters, war, government regulations, or acts of terrorism. Registrants who qualify for refunds under this provision will not be required to pay the $100 fee for cancellation of a related hotel reservation.

Deadline for medical refund requests is September 30, 2017.

 

RWA2017 Hotel Cancellation Policy

Cancellation Date Range Non-Medical Cancellation Fee Medical Cancellation Fee
February 7 - April 19 No Fee No Fee
April 20 - July 26 $100 No Fee
July 27 - July 29 $100 + one night's stay One night's stay

Failure to cancel your reservation within the hotel cancellation policy will result in a no show fee charged by the hotel and your entire reservation will be cancelled.

Hotel Cancellation Fee Explanation

 

Swan and Dolphin Resort Cancellation Policy

Reservations must be cancelled two working days prior to check in to be refunded the deposit.