Cancellations and Refunds

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All cancellation requests are timestamped. Cancellation fees are assessed according to the timestamp.

You must cancel your hotel reservation separately by contacting RWA@experient-inc.com.

 

Submit Conference Cancellation Request

 

RWA2019 Conference Cancellation & Refunds

Cancellation Date Range Cancellation Fee   Qualifying Circumstances Cancellation Fee
 February 7 - April 17  $100  No Fee
 April 18 - June 26  $150  No Fee
 June 27 - July 27  No refunds  No Fee

Qualifying Circumstances Cancellation: Refunds will be processed for registrants who provide documentation to prove they were unable to attend the conference due to serious illness or death of registrant or the registrant's immediate family member, or registrant’s inability to travel due to natural disasters, war, government regulations, or acts of terrorism. Registrants who qualify for refunds under this provision will not be required to pay the $100 fee for cancellation of a related hotel reservation.

Deadline for Qualifying Circumstance Cancellation refund request is September 30, 2019.

RWA2019 Hotel Cancellation Policy

Cancellation Date Range Cancellation Fee   Qualifying Circumstances Cancellation Fee
 February 7 - April 17  No Fee  No Fee
 April 18 - June 26  $100  No Fee
 June 27 - July 27 $100 + one night's stay  One night's stay

Failure to cancel your reservation within the hotel cancellation policy will result in a no-show fee charged by the hotel, and your entire reservation will be canceled.

Reservations may be canceled without penalty through 5:00 p.m. CT on April 17, 2019. Reservations canceled after this date will be assessed a $100 cancellation fee.* In addition, failure to cancel your reservation within the hotel cancellation policy will result in a no show fee charged by the hotel.

Any changes may be made to your reservation via the website or via email at rwa@experient-inc.com until June 20, 2019. Cancellations will not be accepted over the phone.      

PLEASE NOTE: Beginning June 24, all cancellations, changes, and new reservations must be made directly with the hotel. Please do not call the hotel before June 24, as they will not have record of your room reservation. The $100 cancellation fee will still be charged through Experient if you cancel your room after June 24, 2019.  

*Refunds will be processed for registrants who provide documentation to prove they were unable to attend the conference due to serious illness or death of registrant or the registrant's immediate family member, or registrant’s inability to travel due to natural disasters, war, government regulations, or acts of terrorism. Registrants who qualify for refunds under this provision will not be required to pay the $100 fee for cancellation of a related hotel reservation.

 

 

Marriott Hotel Cancellation Policy

Reservations must be canceled two working days prior to arrival or a one night's stay will be charged.