Cancellations and Refunds

All cancellation requests are timestamped. Cancellation fees are assessed according to the timestamp.

You must cancel your hotel reservation separately by contacting RWA@experient-inc.com.

 

Submit Conference Cancellation Request

 

RWA2020 Conference Cancellation & Refunds

Cancellation Date Range Cancellation Fee   Qualifying Circumstances Cancellation Fee
 February 4 - April 22  $100  No Fee
 April 23 - June 24  $150  No Fee
 June 25 - Aug. 14
 No refunds  No Fee


Qualifying Circumstances Cancellation: Refunds will be processed for registrants who provide documentation to prove they were unable to attend the conference due to serious illness or death of registrant or the registrant's immediate family member, or registrant’s inability to travel due to natural disasters, war, government regulations, or acts of terrorism. Registrants who qualify for refunds under this provision will not be required to pay the $100 fee for cancellation of a related hotel reservation.

Deadline for Qualifying Circumstance Cancellation refund request is August 14, 2020.

RWA2020 Hotel Cancellation Policy

Cancellation Date Range Cancellation Fee   Qualifying Circumstances Cancellation Fee
 February 4 - April 22  No Fee  No Fee
 April 23 - June 24  $100  No Fee
 June 25 - Aug. 1 $100 + one night's stay  One night's stay

Failure to cancel your reservation within the hotel cancellation policy will result in a no-show fee charged by the hotel, and your entire reservation will be canceled.

Reservations may be canceled without penalty through 5:00 p.m. (CT) on April 22, 2020. Reservations canceled after this date will be assessed a $100 cancellation fee.* In addition, failure to cancel your reservation within the hotel cancellation policy will result in a no show fee charged by the hotel.

*Refunds will be processed for registrants who provide documentation to prove they were unable to attend the conference due to serious illness or death of registrant or the registrant's immediate family member, or registrant’s inability to travel due to natural disasters, war, government regulations, or acts of terrorism. Registrants who qualify for refunds under this provision will not be required to pay the $100 fee for cancellation of a related hotel reservation.
 

Marriott Hotel Cancellation Policy

Reservations must be canceled two working days prior to arrival or a one night's stay will be charged.